The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you...a passionate, positive and detail-oriented person that can talk to anyone...someone who would enjoy assisting in leading a team that provides a world-class fitness experience -- then you're probably the right person for our Orangetheory Fitness studios!
The Studio Manager/Assistant Studio Manager will assist in running all “front of house” fitness studio operations. The focus of this position is to support in all aspects of management pertaining to the fitness studio and is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, training and scheduling sales associate staff and maintaining premium customer service.
Essential Duties and Responsibilities
Coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Oversees the sales process and systems within the studio
Compliance and adherence to OTF Business Policies for daily studio operations
Develop a high energy culture through contests and incentive-based motivation
Model all studio activities through self-involvement (leading by example)
Ensure OTF branding through consistency and continuity in all actions
Responsible for helping the team meet performance metrics (KPI's), revenue, ordering, inventory, cost controls and facilities maintenance
Ensure all front desk processes are followed such as proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Responsible for ensuring that the facility is clean, maintained and operationally sound
High school diploma or equivalent
Minimum of 1+ years of previous sales experience
Minimum of 1+ years of management experience
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills
Ability to multi-task and manage client and staff concerns
Strong computer skills with knowledge of MS Office programs (Word, Excel, PowerPoint, etc.)
Ability to work and function in a TEAM environment
Health and Fitness minded, strongly preferred
Flexible to work day, evening, and /or weekend hours, as needed
TBD after the successful completion of training depending on business needs
Diversity Commitment Statement: "The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance."
Benefits & Compensation: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
Insurance: Medical, Dental, Vision, Life, Short & Long Term Disability (eligibility depends on Full-Time or Variable Part-Time status)
401K plan including match eligibility
WORKOUT FOR FREE!
Fitness casual dress-code
Passionate, collaborative work environment
Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn.
Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
As an employer with more than 100 employees, we may be soon required to be in compliance with the Federal Emergency Temporary Standard issued by OSHA. If we are, we will be implementing a mandatory vaccination policy; the policy will require all employees to be vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine.